Privacy Policy
This Privacy Policy explains how Onramp Payments, Inc. ("ONRAMP," "we," "us") collects, uses, and protects information when merchants, partners, drivers, and authorized contacts use ONRAMP services, including our merchant portal, support channels, and messaging.
Information we collect
- Account and business information you or your organization provide, such as company name, locations, and authorized contacts.
- Contact information, including name, email address, and, only if you choose to provide it, a mobile phone number.
- Support and communication records, such as messages you send us and the support requests we open on your behalf.
- Usage information generated when you use the merchant portal and related services.
How we use information
- To provide, operate, and secure ONRAMP services.
- To respond to support requests and communicate about your account.
- To send operational and account notifications you have asked to receive.
- To meet legal, security, and fraud-prevention obligations.
Mobile information and SMS
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. We do not sell your personal information. Mobile phone numbers and SMS consent are collected only when you choose to provide them, are used only to deliver the account and support messages you requested, and are never required to use ONRAMP services.
If you opt in to ONRAMP SMS, we store your phone number, the source and timestamp of your opt-in, the consent language and version you agreed to, and your selected message categories. We share this information with our messaging provider (Twilio) solely as a service provider to deliver your messages, and not for their own marketing. SMS consent is optional and can be revoked at any time by replying STOP to any ONRAMP message. Message frequency varies. Message and data rates may apply. See our SMS Terms for the full program details and STOP/HELP instructions.
How we share information
We share information only with service providers who process it on our behalf under contract (for example, our cloud, payments, and messaging providers), or where required by law. We do not sell personal information, and we do not share mobile information with third parties or affiliates for their marketing.
Data retention
We retain information for as long as needed to provide services, meet legal and security obligations, and resolve disputes. Consent and opt-out records are retained to honor your preferences and demonstrate compliance.
Your choices
- You can decline to provide a mobile number and still use ONRAMP services.
- You can opt out of SMS at any time by replying STOP, and get help by replying HELP.
- You can contact us to request access to or deletion of your personal information, subject to applicable law.
Contact us
Questions about this policy or your information: support@onrampmerchants.com.